Are there cracks in your current IT infrastructure?

Are you having problems with your IT infrastructure?
Is your staff frustrated from using old computers?
Is your IT support company giving you satisfaction?

We can provide a single-source support solution with direct contact with manufacturers of most popular brands of equipment to allow us to readily integrate and maintain your hardware, software, network and telecommunications.

Hardware Supply, installation & Support

  • Design, supply and installation of hardware, including Windows based and Apple
  • Application specific server design (Mail server, Database server etc.)
  • Hardware upgrades
  • Wireless networks

Software Supply & Support

  • Operating System (NT, Win XP, MS Small Business Server)
  • Apple Mac and related software
  • Office applications
  • MYOB
  • Database (SQL)
  • Email (MS Exchange)
  • Virus Protection
  • Backup & Disaster Recovery
  • Graphics packages
  • and more

Relocation Services

When the time comes to relocate your offices to a new location it is always wise to plan your Information Technology network and telecommunications operations infrastructure. These two areas can be complex and are often insufficiently planned when organisations change their location. Citipro is adept at moving entire networks. Outsourcing the move of your infrastructure is cost effective and allows you to keep focus on your business while we take care of the details. Moreover, Citipro has trained technicians experienced with the problems associated with relocating computer systems. Our services range from simple disconnects, to full service network relocation including Voice and Data cable installation and hardware configuration.

IT Support – Network Security

Moreover, fast, easy access to data and information through corporate networks is becoming critical for business efficiency. However, access to this information needs to be controlled. In today’s rapidly moving business environment, the network needs to be protected from individuals and organisations who may be planning to disrupt business operations or obtain confidential business data.
Citipro’s security solution includes the following services

Site reviews and audits

The aim of the audit would be to gain a complete overview of your system components that make up the network environment, as well as an understanding of the business processes that form part of the network.

Citipro will provide an independent assessment of the critical nature of the client’s corporate data and systems. This is followed by a Vulnerability Analysis of the network, highlighting any exposed elements requiring attention.

Policy Creation

Citipro will work with the business managers to develop a detailed Security Policy. The Security Policy should be dynamic and constantly reviewed. Electronic and Internet access should not be implemented unless a comprehensive Security Policy is in place.

Product Selection

Further Citipro will review your existing security products and recommend a solution. Moreover, our product selection will be designed to match the organisation’s requirements and overcome problems highlighted in the Vulnerability Analysis. We will configure, install and thoroughly test the solution to ensure it is functioning properly.

IT Support – Remote Monitoring

Furthermore, Citipro can provide an ongoing support service performed either remotely in which we regularly monitor your network and security. In addition, our engineers will perform rigorous tests to ensure the network is not vulnerable to internal and external threats.

Back up & Disaster Recovery Planning

We can assist you in developing, testing and executing a backup and disaster recovery plan to get your mission critical systems and functions up and running in case you experience a disruption.

Network Integration Services

Hence Citipro provides a professional, turnkey solution for the deployment and implementation of networking technology. The Network Integration process includes:

Our engineers will document your network design or upgrade needs. The network design will then be presented along with a formal quotation. Once approved, the planning and integration processes can commence.

Furthermore, project management will take care of the timeliness, procurement, research and task definitions in advance to ensure accurate and efficient deployment of the network integration with as little as possible disruption to the customer’s business operations.

However, this includes everything from the installation of the hardware, software and security. Furthermore, to minimise problems, our implementation checklist ensures nothing is forgotten, which will avoid the unnecessary additional costs of revisiting the site to fix up implementation mistakes.

Our planning and implementation methodology will produce documentation of the network installation, which can be used as a useful reference for both Trilogy and the client for future expansion and upgrade needs. It also provides a detailed reference vital for effective telephone and onsite support by our engineers.

IT Support – Competitive finance on equipment

Moreover, we can assist with finance for your purchases through our affiliation with finance companies that provide competitive rates.

Network administration and maintenance for Sydney businesses

Standard business hours – 9am – 6pm Monday to Friday, excluding public holidays

Next day On-Site – 8 business hours response time

Same day On-Site – calls before midday, 4 business hours response time

Priority On-Site – calls before 2pm, 2 business hours response time

After Hours Support – Weekdays 5.30pm – 8.30am

Preventative Maintenance

  • Monitor Operating system, Backups, Anti-virus and applications
  • Network efficiency
  • Security checking
  • Ensuring systems have latest security updates/patches
  • Problem resolution

IT Support – Remote Management

  • Monitoring of Server
  • Security Monitoring

In addition, the above services can be provided on an individual basis or as a whole package to satisfy an organisation’s I.T. support needs, Contact Us for more information.