When Backups Fail: An Accountant’s Data Recovery Journey
Client: Business Accounting Firm
The Situation
A local accounting firm believed their data was safely backed up—until their hard drive failed catastrophically. They discovered:
• Their previous IT provider wasn’t monitoring or testing backups
• Critical financial data became completely inaccessible
• Business operations ground to a halt
Our Data Recovery Solution
We immediately:
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Engaged forensic data recovery specialists to salvage what was possible
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Successfully retrieved a portion of the lost data
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Implemented Citipro’s monitored backup solution to prevent future disasters
The Outcome
• Partial but crucial data recovery – restored business operations
• New protected infrastructure – now with regular integrity testing
• Zero incidents since implementation
Client Testimonial
“We did learn a valuable lesson, it ended up costing is a lot more time and money to which could have been avoided, choosing the right IT support company is essential. We thought that we had lost our valuable data forever. We decided to take advantage of one Citipro’s backup solutions after this event to prevent future headaches. We now have Citipro monitoring and testing our whole IT infrastructure and so far everything has ran perfectly””